Download ManageEngine SupportCenter Plus 7

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ManageEngine SupportCenter Plus 7
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(31 Mb)
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General Info

Hits: 155 visitors

Publisher: Test King 70-620

OS Support: WinXP, Linux

License: Freeware

Date added: Jan 04 2012

Last Update: Dec 03 2008

Downloads: Total: 176

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Publisher's description

Web-based Customer Service & Support Software with Account & Contact Management

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.Self-Service PortalReduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.Customer Case TrackingA robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.Knowledge BaseEmpower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.SLA ManagementImprove customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.Account & Contact ManagementTrack and manage all your customer accounts and their contact information, and thereby improve customer relationships.Product CatalogEmpower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.Customer Service ReportsRequests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

Version History

Version 7 added on: Dec 03 2008


Related Tags:

    Customer Support Software          Customer Service Management Software          Request Tracking          Service Level Agreement          Self Service Portal          Knowledge base          Trouble Ticketing System          Contact Management          SLA violation tracking          Workflow Management          supportcenter          plus          customer          support          service          management          level          knowledge          base          trouble          ticketing          contact          web-based          requests          customers      

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